I learned the basic stuff about communication. In school it was hard because you really have to speak properly, grammatically correctly and you have to be careful because you get marks.
In work you just talk, talk, talk to everyone to get along with them.
And they didn´t tell me they were bought from Sports Direct. That means that the shop was rebuilt. They rebuilt everything! The system changed and that wasn´t really fair, because you know, if you want to work somewhere, they should let you know about changes.
People weren´t satisfied because the prices and the quality of the stuff had changed, we had a lot of things but there was a lot in means of quantity, not quality. And the till point was at the farthest corner of the shop, so the customers couldn´t find it. I know that they can´t understand the changes if they aren´t involved, so we had to explain the changes all the time. I mean, it was a total chaos.
The customers were always angry. You had to take it all.
And all the madness concentrated at the till point, which was the place where I was all the time.
Customers had to buy one for 79 cents. At the end of the day, we got the percentage of the transactions of the bags we sold in comparison to the transaction. And when I quit, I knew I would have to stay there for 6 weeks and I told everyone that on my last day, I wouldn´t sell a single bag because I just didn´t care and that´s why the sales dropped somehow.
On the last day my boss asked me: „And, for how long are you staying here?“
I said: „For about 3 more hours.“ - „Oh, so that´s why you have 0 percent. Ok, I understand. That´s fine.“ I had zero cents. I was really proud of myself (laughs).
I had two reasons for staying there for 7 months. For 25 hours a week I earned about 900 Euros.
Although I have to say they made us work lots of overtime hours. I was registered for 25 hours and they made me work for 35 or even 40 hours a week, which is a lot. Now I have 130 overtime hours and I should get them paid off next week and I am hoping for the best (laughs).
And the second reason was the team. There were, as I said, students and young people.
When we changed to Sports Direct, they changed people every day the whole week through so we had about 80 employees. It wasn´t easy to get along with everyone, though.
But I also have to say that the worst customers were the Austrians because they think, not everyone, of course, if they are unhappy, they have the right to get into fights with you and blame you for everything.